The Change and Program Management Consultant will lead change management initiatives and oversee program management for large-scale systems implementations. The ideal candidate has substantial experience in change and program management, demonstrating proficiency in managing complex projects and guiding organizations through significant technology transformations. This individual will play a critical role in aligning business processes, technology, and personnel to maximize adoption, minimize resistance, and ensure the successful deployment of the new system.

Key Responsibilities in Change Management:

• Develop and implement a Change Management Strategy to support the system implementation and ensure a smooth transition for all stakeholders.
• Perform stakeholder analysis, identify potential resistance areas, and create tailored engagement strategies for various stakeholder groups.
• Design and execute a comprehensive communication plan to maintain timely, transparent updates throughout the implementation.
• Create and deliver change management workshops, training programs, and user adoption strategies to aid employee adjustment to new processes and technologies.
• Collaborate closely with project and business teams to integrate change management activities into the project plan.
• Develop metrics and KPIs to measure change management initiative effectiveness, ensuring high adoption and sustained use of the new system.
• Act as a change champion, providing ongoing support to end-users and stakeholders during and post-implementation.

Key Responsibilities in Program Management:

• Lead overall program management, ensuring timely, within-scope, and budgeted delivery of the change management effort.
• Develop and maintain a comprehensive project plan, covering timelines, milestones, resource allocation, risk management, and quality control.
• Coordinate multiple project workstreams, ensuring alignment between technical, operational, and business teams.
• Collaborate with cross-functional teams (IT, Finance, Operations, HR) for smooth system integration.
• Facilitate regular status meetings with project teams and leadership, reporting on progress, risks, and mitigation strategies.
• Develop and implement risk management plans, addressing issues that arise during implementation.
• Serve as the primary liaison between the project team and senior leadership for escalations and key decisions.

Required Skills and Experience:

• Bachelor’s degree in Business, IT, Organizational Development, or a related field. Master's is a plus.
• 7+ years in change management, with a focus on technology or systems implementation projects.
• 5+ years in program management for large-scale, multi-workstream projects, preferably within IT or business transformation.
• Proven experience with large-scale ERP, CRM, or similar systems implementations (e.g., Microsoft Dynamics, SAP, Oracle).
• Strong knowledge of change management principles (e.g., Prosci, ADKAR) within complex, multi-stakeholder environments.
• Demonstrated ability to execute change management plans, including stakeholder engagement, communication, training, and support.
• Excellent project management skills, managing timelines, budgets, and resources.
• Familiarity with Agile, Waterfall, or hybrid methodologies and enterprise-level project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
• Strong problem-solving skills and decision-making under pressure.
• Outstanding interpersonal and communication skills to influence stakeholders at all organizational levels.
• Preferred: Change management certification (Prosci, CCMP) and/or Project Management Professional (PMP).

Key Competencies:

• Leadership: Ability to lead and influence cross-functional teams.
• Strategic Thinking: Align change management activities with organizational goals.
• Communication: Translate technical information for business audiences.
• Adaptability: Work in a dynamic, fast-paced environment and manage competing priorities.
• Collaboration: Build relationships across departments and serve as a trusted advisor to stakeholders.
• Analytical Thinking: Assess and analyze data to track program progress and drive decisions.
  

Beliefs and Cultural Tenets

Please read about our beliefs and cultural tenets. They are at the core of what makes our team exceptional.

• Love of learning, unstoppable curiosity, and a commitment to discovery in everything you do.
• Radical responsibility, taking accountability for your entire circumstance – professional, mental, emotional, spiritual, and supporting others in doing the same.
• Intention and commitment = results. This equation works both ways. If you want to understand your commitment, look at your results.
• Strong self-awareness, being genuine, and avoiding the judgment of others. Building trust by understanding where people are coming from and what they believe.
• Demonstrating integrity by being candid, honest, acknowledging feelings, and keeping agreements and commitments.
• Openly showing gratitude and appreciation, and being equally willing to accept it.
• Commitment to fun and play. Creating white space for rest and thinking, avoiding self-judgment that can kill creativity, learning, and curiosity.
• Challenging gossip and negativity with opportunities to take responsibility and create solutions.
• Always focusing on creating wins – for yourself, for your peers, for the organization, and for our clients.