Opportunity Summary

We are seeking an experienced professional with deep expertise in the healthcare payer industry, including direct experience with FACETS, either through a healthcare payer organization or via working with Trizetto or Cognizant. This role requires comprehensive program management skills and the ability to lead large-scale IT and transformation projects, particularly related to cloud-based Platform as a Service (PaaS) solutions. The ideal candidate will be a strategic thinker, capable of navigating complex change initiatives with executive stakeholders while ensuring smooth program execution and stakeholder alignment.

Key Responsibilities

Program Management and Leadership:

• Lead the development and execution of comprehensive program management plans, including charter creation, schedule management, risk mitigation, and transition planning.
• Drive stakeholder engagement and ensure alignment between business and IT operations.
• Facilitate Executive Program Oversight Committees, providing executive-level briefing packages and documenting critical decisions and actions.
• Monitor progress, identify risks and issues, and proactively drive resolutions.
• Develop and oversee governance and decision-making frameworks to ensure project alignment.

Stakeholder Alignment and Advocacy:

• Engage with key stakeholders from both healthcare payers and vendor partners to align on program objectives and deliverables.
• Act as an advocate for executive alignment and communication, ensuring that stakeholders remain engaged and informed.
• Provide independent feedback on progress and stakeholder sentiment.
• Support organizational change management (OCM) efforts to support smooth adoption of new processes and technologies.
• Drive execution of comprehensive change management strategies, including training, communications, and stakeholder engagement.
• Drive the successful transition from legacy systems to cloud-based solutions, ensuring seamless knowledge transfer and stakeholder buy-in.

Acceptance Testing and Quality Assurance:

• Collaborate with IT and business stakeholders to define UAT requirements and success criteria.
• Establish clear RACI matrices to manage responsibilities and timelines during testing phases.
• Oversee the execution and documentation of user acceptance testing to ensure stakeholder satisfaction and sign-off.

Candidate Profile

• Bachelor’s degree in Information Technology, Business Administration, or related field. Master’s degree preferred.
• 10+ years of consulting experience, preferably in healthcare payer environments or working directly with Trizetto/Cognizant on FACETS implementations.
• Proven expertise in program management, especially in complex IT and transformation projects.
• Demonstrated leadership in stakeholder engagement and alignment.
• Strong analytical, strategic thinking, and problem-solving skills, and ability to deliver tactically but drive a forward-looking view.
• Excellent communication skills with the ability to engage at executive levels.
• Proficiency in project management tools such as MS Project, Smartsheet, and the Microsoft Office Suite.
• Passion or experience in AI strongly preferred
• Comfortable working in a high-change environment
• Certifications such as PMP, ITIL, or Agile/Scrum, are desirable.

Why Join Us

This role offers a unique opportunity to join a dynamic consulting team and work on impactful IT projects for senior leaders across a variety of client industries. As part of our organization, you will contribute to high-profile projects, build long-lasting client relationships coupled with your personal brand, and grow your expertise across multiple IT domains in a supportive and collaborative environment.

Yates Beliefs and Cultural Tenets
Please read about our beliefs and cultural tenets. They are at the core of what makes our team exceptional.



• Love of learning, unstoppable curiosity, and a commitment to discovery in everything you do.

• Radical responsibility, taking accountability for your entire circumstance – professional, mental, emotional, spiritual, and supporting others in doing the same.

• Intention and commitment = results. This equation works both ways. If you want to understand your commitment, look at your results.

• Strong self-awareness, being genuine, and avoiding the judgment of others. Building trust by understanding where people are coming from and what they believe.

• Demonstrating integrity by being candid, honest, acknowledging feelings, and keeping agreements and commitments.

• Openly showing gratitude and appreciation, and being equally willing to accept it.

• Commitment to fun and play. Creating white space for rest and thinking, avoiding self-judgment that can kill creativity, learning, and curiosity.

• Challenging gossip and negativity with opportunities to take responsibility and create solutions.

• Always focusing on creating wins – for yourself, for your peers, for the organization, and for our clients.