The Program Manager is a client-facing role responsible for leading client projects, project direction, supporting interactions and negotiations with suppliers, and customer relationship management with client teams. Project domains include voice and data networks, software licensing, IT infrastructure, security, and automation. Ideal candidates will have experience in one or more of these categories within large (e.g., Fortune 250) enterprises and with suppliers of services in these domains.

Additional details:

• Lead and drive programs and projects to successful outcomes
• Build, update, and manage project plans and timelines
• Provide guidance and direct other project team members to achieve optimal outcomes
• Keep clear and direct lines of communication with clients to minimize miscommunication and misunderstandings
• Ensure follow-up responses are completed in a timely manner
• Monitor all deliverables (including contractual, written, and verbal) to ensure projects are on track, and timelines and contractual commitments are being met by all parties
• Be well-informed on all aspects of projects (e.g.: timelines, budgets, service agreements, communications)
• Readily identify priorities and anticipate issues, potential conflicts, inaccuracies, or miscalculations
• Present, host, facilitate, or participate in virtual and on-site meetings and conference calls

Candidate profile:

• Bachelor’s Degree
• PMP preferred / desired
• 5+ years of experience in similar roles, including program / project leadership and ownership of outcomes
• Knowledge of the IT marketplace, suppliers, technologies, and trends in one or more major technology domains
• Working knowledge of Excel and other tools
• Extreme attention to detail – both tactical and strategic (thinking through interdependencies, outcomes, implications)
• Comfortable and effective working with all levels of the client organization, in person or remotely
• Able to build rapport and establish trust with clients as well as managing client expectations
• Adept in observing and taking action on client behaviors and nuances that may influence project results
• Able to identify potential issues and take action for remediation
• Experience completing multiple tasks in a fast-moving environment
• Strong organizational follow-through and time management skills
• Able to set priorities and multi-task while maintaining accuracy and meeting deadlines
• Proactive work ethic and problem-solving skills
• Able to analyze information and problems and develop creative solutions
• Strong people skills and the ability to promote teamwork
• Strong leadership and management skills
• Capable of meeting deadlines and working within daily time constraints
• Adept at general administrative tasks such as data entry and word processing
• Professional judgment for handling confidential information
• Self-motivated, independent, and able to successfully work from home or remotely

To apply, please send your resume and cover letter to info@yatesltd.com with "Program Manager" in the subject line.